Privacy Policy

1. Introduction

Green World Air Care ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services in Connecticut.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information You Provide Directly

When you book a service, request a quote, or contact us, we collect:

• Contact Information: Full name, phone number, email address
• Service Address: City, ZIP code, and home address for service delivery
• Service Details: Type of service requested, preferred date/time, notes
• Payment Information: Processed securely through third-party payment processors (we do not store credit card numbers)
• Communications: Records of correspondence with our team via phone, email, chat, or text

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time on site, and referring URL
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use your information to:

• Schedule, perform, and manage requested services
• Communicate with you about your appointments, quotes, and service updates
• Process payments and send invoices/receipts
• Respond to inquiries, requests, and customer support
• Send service reminders, follow-ups, and seasonal maintenance suggestions
• Improve our website, services, and customer experience
• Comply with legal obligations and resolve disputes
• Send marketing communications (only with your consent — you can opt out anytime)

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service Providers: Companies that help us operate (payment processors, email/SMS providers, scheduling software)
• Legal Compliance: Law enforcement or government agencies if required by law, subpoena, or court order
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing for specific purposes

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Essential Cookies: Enable basic site functionality
• Analytics Cookies: Track site usage (Google Analytics, GTM)
• Marketing Cookies: Deliver relevant ads (with consent)

You can control cookies through your browser settings. Disabling cookies may limit site functionality.

6. Data Security

We implement reasonable security measures to protect your information, including:

• SSL/TLS encryption for data in transit
• Secure servers with access controls
• Background-checked employees
• PCI-compliant payment processing (we never store full credit card numbers)
• Regular security audits

However, no internet transmission is 100% secure. We cannot guarantee absolute security, but we work hard to protect your data.

7. Data Retention

We retain your information only as long as necessary to:

• Provide services you requested
• Comply with legal, tax, and accounting requirements (typically 7 years)
• Resolve disputes and enforce agreements

You can request deletion of your data at any time (see Section 8).

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Object: Object to certain processing activities

To exercise any of these rights, contact us at nm-services@greenworld-aircarecom.info or call (860) 770-4002.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google reviews, social media). We are not responsible for the privacy practices of third-party sites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Phone: (860) 770-4002
• Email: nm-services@greenworld-aircarecom.info
• Address: Green World Air Care, Hartford, CT, USA